JSM provides excellent support to its clients. JSM support is backed by an efficient, dedicated and committed techno functional team. JSM has evolved its own unique support systems over the past 19 years. All these enable the organization and team to be set up in a manner so that we can give the best possible support in the most efficient manner.
JSM follows as CCF system whereby each request from a client is converted into a CCF and sent for approval to the client. After approval it then moves through a 9 step process internally within JSM and finally a solution is delivered to the client within the 12 hours TAT that JSM promises to its clients for issues that they raise. JSM had designed efficient systems for handling customer complaints and the entire organization is aligned across these processes to give to the client the best possible solution in the least amount of time.
JSM support systems are backed by an honest, committed and competent back end team. The unique organization culture in JSM promotes team work and dedication to excellent customer service.
JSM clients can be assured of world class service thanks to the unique organization culture, good systems and an efficient team.